Privacy Policy

1. Who we are

Vestara Vault operates the service available at vestaravault.com. In this policy, “Vestara Vault,” “we,” “us,” and “our” refer to Vestara Vault. Questions or privacy requests may be sent to hello@vestaravault.com.

2. Information we collect

3. How we use information

We use information to:

• create accounts, organize team access, and provide the inspection service;
• store, display, compare, share, sign, print, and export inspection reports;
• process subscriptions and provide billing support;
• measure whether our advertising leads to signups and subscriptions;
• send account, team-invitation, tenant sign-off, security, and service communications;
• send occasional emails about rental inspections to people who request our resources, which they can unsubscribe from at any time;
• generate factual draft descriptions of visible conditions in uploaded photographs;
• protect accounts, prevent misuse, troubleshoot errors, and maintain reliability; and
• comply with law, enforce our terms, and protect users, tenants, Vestara Vault, and others.

4. Organizations, teams, and shared reports

5. Automated photo descriptions

When a photograph is uploaded, an artificial-intelligence service may analyze it to draft a short, factual condition description. The image is provided through a temporary link, and requests are configured so the AI provider does not store the submitted content. Automated descriptions can be incomplete or inaccurate and should be reviewed by the customer before reliance or distribution.

6. How we disclose information

We may disclose information:

• to members of the customer organization and recipients of report links, as directed by the customer;
• to providers that support hosting, database storage, authentication, private file delivery, payments, transactional email, automated photo descriptions, and error monitoring;
• when required by law or reasonably necessary to protect rights, safety, security, or the integrity of the service; and
• in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

We do not sell personal information, and we do not use inspection or tenant information for targeted advertising. We use Google Ads to measure how our own advertising performs, as described in sections 2 and 3.

7. Retention and deletion

We generally retain account, inspection, photo, and sign-off records while the customer account is active and as needed to provide the service. Customers may export reports and delete properties, units, and related inspection records through the service. We may retain limited information after deletion when required for billing, fraud prevention, legal compliance, dispute resolution, backup integrity, or enforcement of agreements. Expired team invitations and operational records may be retained for a reasonable period.

8. Security

We use organizational access controls, private file storage, limited-duration photo links, encrypted connections, and other administrative and technical safeguards designed to protect information. No storage or transmission method is completely secure. Customers are responsible for protecting login credentials, controlling team membership, and sharing tenant links only with intended recipients.

9. Your choices and privacy rights

Account holders may review or update certain account details, manage team access, export reports, and delete records through the service. Depending on where you live, you may have additional rights to request access, correction, deletion, or a copy of personal information, or to appeal our response. Send requests to hello@vestaravault.com. We may need to verify your identity and, when the information is controlled by a customer organization, direct the request to that organization. We will not discriminate against anyone for exercising applicable privacy rights. You can opt out of Google's advertising measurement by adjusting your ad settings at adssettings.google.com or by installing Google's opt-out browser add-on.

10. United States processing and children

Vestara Vault is offered from and processes information in the United States. The service is intended for property professionals and adult tenants, not children under 13, and we do not knowingly collect personal information directly from children under 13.

11. Changes to this policy

We may update this policy as the service or law changes. We will post the revised policy here and update the date above. If a change materially affects how we use personal information, we will provide additional notice when required by law.